Refund and Returns Policy

Last Updated: [7/1/2024]

At VIP-Xpert.com, we strive to provide our customers with high-quality auto trading Expert Advisors (EAs) and exceptional service. This Refund and Returns Policy outlines the terms and conditions under which we offer refunds and returns for our products.

2. Eligibility for Refunds

Due to the nature of our digital products, we generally do not offer refunds once the product has been downloaded or accessed. However, we may consider refund requests on a case-by-case basis under the following conditions:

  • The product was not as described or does not function as advertised.
  • The product has not been downloaded or accessed.
  • The refund request is made within 14 days of the purchase date.

3. Requesting a Refund

To request a refund, please contact our support team at support@vip-xpert.com with the following information:

  • Your name and contact details.
  • Order number and purchase date.
  • A detailed description of the issue and reason for the refund request.

Our team will review your request and respond within 5 business days. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • The product has been downloaded or accessed.
  • The refund request is made after 14 days from the purchase date.
  • The issue is related to user error or lack of understanding of how to use the product.
  • The product was purchased on sale or with a discount.

5. Exchanges

We do not offer exchanges for our digital products. If you experience an issue with a product, please contact our support team for assistance.

6. Chargebacks

If you initiate a chargeback with your credit card company or payment provider, you will be permanently banned from making future purchases on VIP-Xpert.com. We take fraudulent chargebacks seriously and will pursue legal action if necessary.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: support@vip-xpert.com
Or: Contact Us